|Antonline eBay Return Policy
Returning an item purchased from antonline is easy and fully automated with our “Hassle Free Return Program”.
Please email us to request an RMA link. You can obtain a return label from us or use your own to return an unwanted product during the return window. Full return terms and conditions are listed below.
Item Return Criteria
All returns must include the following:
Original packaging (manufacturer’s box, Styrofoam, plastic bags, etc.)
Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
The return must be complete and include all accessories, Manufacturer documentation (manuals, warranty cards, registration information, etc.)
(If you think you may have received the wrong or a potentially defective product, you can also request an RMA, return and we will refund in full if the item is determined to be incorrect (not matching the order placed online) or defective upon return inspection.
Please note that antonline does not cross-ship any items, even if you feel you may have ordered incorrectly or received the wrong product.
Basic Return Policy
Unless otherwise stated in this specific policy – below – you have 30 days from the date of your delivery to request a valid RMA from our website, then 5 business days from approval to return the item and post tracking (Drop off the package at the post office or schedule a pickup with the US Postal Service or ship to the returns warehouse via Fedex or UPS).
If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have for other potential return opportunities. Note that we have no control over the manufacturer or other entities related to your product, and cannot guarantee their return policies. See the Manufacturer Contact List at the bottom of this page.
Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
Upon our acceptance of the merchandise in new condition and in strict conformance with the basic criteria and basic returns policy listed above, the purchase price will be credited to the purchaser for the original purchase.
Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.
Potentially Defective Products
All Potentially Defective Product claims should be sent directly to the manufacturer or warranty provider for evaluation and warranty support. Refer to the products’ individual warranty policy for further information. See the Manufacturer’s Contact List at the bottom of this page.
Please note that 99% of initially diagnosed “Potentially Defective Products” turn out to be configuration or compatibility issues and are not “Defective Products”.
The following products are not accepted for return once opened and used. Customers must direct repair or replacement inquiries to the manufacturers’ authorized service centers for these products: personal hygiene products that have risk of disease transmission if resold; consumables, TVs and monitors, computer components, laser printers, scanners, fax and other devices with delicate optics. To locate a service center near you, please refer to your product manual. Unused software may be returned, if unopened, with some exceptions. Defective software, games, CDs and DVDs may be returned for the same title only. Software programs, consumables and media are not returnable to antonline under any circumstance and must be returned to the manufacturer. Stereo and electronic equipment should be bench-tested prior to installation (units that have been installed, scratched, or abused will not be accepted for return or credit). Bulk Purchases (10 + items) are not eligible for return. Returned products are subject to shipping and restocking charges, or refund rejection as listed below.
RMA Fee Schedule for Returned Items
Products returned to antonline in resalable as new condition are subject to a 20% restock fee + shipping costs. Products returned Used, Opened in user damaged condition or without all packaging and item materials and manuals that cannot be resold as new or open box are refused and returned to customer. If a customer refuses delivery of returned item, the item is disposed of by the shipping carrier, but the customer is still charged for that item and will not be entitled to a refund.
International Orders are not eligible for return.